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FAQ Category: Using my UnLock Mastercard
What happens when my card expires?
Your card will expire at the end of the month shown on the front of the card, the cards have…
What happens if I need to return an item to a merchant / supplier?
Each merchant has its own policy about accepting returned items. If a merchant does accept the return of goods purchased…
How do I get my Mastercard in my wallet for a new mobile phone?
Please advise our support team at assistance@unlockb2b.com to cancel or block your card and they will issue you a new…
Can I use UnLock to pay wages?
Unlock Mastercard can be used where Mastercard is accepted.
Can I use the card to get cash from the ATM?
No, the cards can only be used at in-store and online.
Can I use my UnLock Mastercard globally and for foreign currency transactions?
Yes you can. Please note we charge an International Transaction Fee of 2.99%. Foreign exchange rates are charged at market…
